How to win: Preferred Supplier List Refresh 2026/27

About this contract

Transport Focus is an independent public body and is the operating name of the Passengers’ Council, formerly known as the Rail Passengers’ Council. It was set up by Parliament to protect the interests of Britain’s rail passengers, England’s bus and tram passengers outside London and coach passengers on scheduled domestic services in England. In addition to representing passengers, Transport Focus now represents users of the Strategic Roads Network (SRN) in England. We also work closely with Welsh and Scottish Governments. We are an executive non-departmental public body sponsored by the Department for Transport. Our mission is to get the best deal for passengers and road users. With a strong emphasis on evidence-based campaigning and research, we ensure that we know what is happening on the ground. The purpose of this upcoming procurement exercise is to invite suitably qualified and experienced Suppliers to be listed on the Transport Focus Preferred Supplier List Framework Agreement for Customer Satisfaction and Reporting Services. Planned for early 2027, Transport Focus expects to appoint a number of Suppliers across two (2) Lots to deliver Customer Satisfaction Surveys and Repor

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — Transport Focus scores each response, so map your evidence to the published criteria and weightings.
• ✓At £4,000,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: deadlines are tight and a strong bid takes iteration.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

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