Who won: Rail Customer Experience Survey data visualisation and communications support

A services contract from Transport Focus. Below: what it involves and how to write a winning bid for it.

Buyer

Transport Focus

Published

17 February 2026

About this contract

Transport Focus require an agency to scope and deliver the online reporting of its new Rail Customer Experience Survey for the launch of its six-monthly official statistics reporting.

Who won contracts like this

✓Answer against the marking scheme, not the question text — Transport Focus scores each response, so map your evidence to the published criteria and weightings.
✓Lead with evidenced capability and social value — for services work these usually outweigh price.
✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
✓This one's been awarded — but Transport Focus retenders on a cycle. Get matched the day the next one lands and start your draft early.

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