How to win: Ecommerce 3rd Party Logistics Provider

About this contract

The Science Museum Group ("SMG") operates a growing ecommerce proposition supporting the sale of products associated with the Science Museum and the National Railway Museum. Ecommerce is an important commercial channel, serving customers throughout the UK and internationally, and contributes to SMG's revenue generation and visitor engagement objectives. SMG's ecommerce platform is operated on Shopify Plus and includes a range of own-brand, exhibition-related, educational and retail merchandise products. The appointed supplier will be required to provide third-party logistics and fulfilment services that support a high-quality customer experience and align with SMG's brand values and service expectations. SMG’s current contract is with an external third-party logistics provider for warehousing and fulfilment services. The existing contract expires on 30 June 2027 and SMG is seeking to appoint a provider to support a managed transition and seamless commencement of fulfilment services from 1 July 2027.

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — Science Museum Group scores each response, so map your evidence to the published criteria and weightings.
• ✓At £600,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: deadlines are tight and a strong bid takes iteration.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

Related resources

Similar contracts