Who won: Crisis Media Management

About this contract

The Northern Lighthouse Board is looking to award a contract for the provision of Crisis Media Management to commence July 2026 for a period of 4 years. The service to be provided is Crisis Media Management and associated support to NLB, in the event of a serious incident. The successful contractor will be required to be on call 24 hours / 365 days per annum, including leap years. In the event of a serious incident, the contractor will be expected to: •Provide a full press office service with a dedicated phone line for dealing with media enquiries. This will also include management of NLB’s social media channels and website. •Advise and support NLB spokespeople on dealing with the media. •Provide a media adviser at the scene or close to the scene of the incident to deal with the media and to provide support to NLB spokespeople. •NLB will provide the contractor with key staff contact information and general information about its assets. It will be NLB’s responsibility to update this information. The contractor must hold this information on a strictly confidential basis, and it must only be used in the event of incidents or exercises following NLBs written or verbal instructions

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• ✓Answer against the marking scheme, not the question text — Northern Lighthouse Board scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for public sector work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar public sector contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Northern Lighthouse Board retenders on a cycle. Get matched the day the next one lands and start your draft early.

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