How to win: University Bus Service

About this contract

The University is looking to appoint one (1) supplier to deliver a pay-to-use, low-emission bus service providing reliable transport for staff and students travelling to and from the Egham campus. The contract shall commence on 1 September 2026, with full services commencing on the start of each autumn term, (21 September 2026 for Year 1). The initial contract term will be three (3) years, with two (2) optional twelve (12) month extensions to 2031. The service will support the University's aims to reduce car use, improve air quality, enhance community safety, and provide additional capacity during peak times and major University events. The supplier will be expected to demonstrate strong customer service, reliable performance, and a commitment to continuous improvement aligned with the University's sustainability and carbon-reduction goals. The procurement documents are available for unrestricted and full direct access, free of charge, at https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=104589&B=RHUL Additional information can be obtained from the above-mentioned address. Tenders or requests to participate must be submitted electronically via. https://uk.eu-sup

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — ROYAL HOLLOWAY, UNIVERSITY OF LONDON scores each response, so map your evidence to the published criteria and weightings.
• ✓At £2,000,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: it closes 12 May 2026 and a strong bid takes iteration.

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