Who won: The Provision of a Customer Service Telephony System

About this contract

The Provision of a Customer Service Telephony System to be deployed across four locations, in order to provide a point of contact for Crown Commercial Services' Customers and Suppliers.

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• ✓Answer against the marking scheme, not the question text — Government Commercial Agency scores each response, so map your evidence to the published criteria and weightings.
• ✓At £375,108.9, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Government Commercial Agency retenders on a cycle. Get matched the day the next one lands and start your draft early.

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