How to win: Supported Accommodation - Security and Concierge Services

About this contract

Service being tendered: Cardiff Council is releasing a tender for the provision of Security and Concierge Services to be provided across fourteen of their supported accommodation sites across Cardiff, including single and family accommodation, managed properties and a specialist young person’s model. This is not a traditional or rigid security contract. The service is intended to support vulnerable residents within accommodation settings, with officers working alongside support staff to promote safety, wellbeing and stability. The service must be delivered in a psychologically informed and trauma-informed way, with an emphasis on building positive relationships and responding to residents with empathy, respect and an understanding of their individual needs. Current contract ends: 31 December 2026 Value: Approximately £3,700,000 Duration: 1 year with option to extend for 12 months Contract Type: Single Supplier Framework. Subject to call off contracts. Indicative Timeline: Tender to be published End of July

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — Cardiff Council scores each response, so map your evidence to the published criteria and weightings.
• ✓At £3,700,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: it closes 2 September 2026 and a strong bid takes iteration.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

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