How to win: Service User Assistance Services (SUAS)

About this contract

This market engagement continues the engagement previously undertaken under Notice Identifier 2026/S 000-061362 and Procurement Identifier (OCID) ocds-h6vhtk-052777, following the decision to procure SUAS separately from the wider Future Asylum Contracts Transformation (FACT) procurement. The Authority is seeking market feedback on the proposed Service User Assistance Services (SUAS). SUAS is anticipated to provide a national, multi-channel support service for asylum Service Users, which may include: • advice and guidance; • eligibility support and form-completion assistance; • issue and complaint reporting; • safeguarding identification and escalation; • language support; • local signposting; • digital and/or portal-enabled support; • management information; and • Service User experience insight. The service may require suppliers to provide or support helpline, webchat, assisted digital, self-service portal and/or other digital channels, with appropriate alternative routes for Service Users who are unable to self-serve. SUAS may also be required to support Service Users. For the purposes of this Preliminary Market Engagement (PME) Notice, the estimated contract value has been list

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — Home Office scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for services work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: deadlines are tight and a strong bid takes iteration.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

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