Live tender

How to win: Provision of Contact Centre and Telephony Services

A goods contract from Driver and Vehicle Licensing Agency, worth £35,000,000. Below: what it involves and how to write a winning bid for it.

Buyer

Driver and Vehicle Licensing Agency

Value

£35,000,000

About this contract

Provision of Contact Centre and Telephony Solutions

How to win contracts like this

✓Answer against the marking scheme, not the question text — Driver and Vehicle Licensing Agency scores each response, so map your evidence to the published criteria and weightings.
✓At £35,000,000, expect quality and social value to carry a large share of the score — price alone rarely wins goods work.
✓Show recent, comparable delivery: name similar goods contracts you've delivered for public bodies, with measurable outcomes.
✓Start early: deadlines are tight and a strong bid takes iteration.

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Related resources

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