Who won: Maintenance and Development of the Dounreay Data Management System

About this contract

The Dounreay Data Management System (DMS) is an existing bespoke developed integrated Data Management System which records the consignment, movement, processing and disposal of all solid waste on the Dounreay site ensuring that NRS Dounreay has an audit trail of the verification of waste packages from cradle to grave. The DMS was designed to replace paper-based tracking systems. Data is entered by users or read directly from assay systems, with built-in validation to help reduce the possibility of data entry error. There is a fully integrated approval process including electronic signatures. The scope of this requirement is for the provision of support and maintenance for the NRS Dounreay DMS. This maintenance service must maintain the availability of DMS for the users and ensure that threats and events are proactively managed and mitigated appropriately so there is no detrimental impact to the system and its data. The support service will include: • Availability of a help desk, to log and deal with support calls, with an appropriate Information Technology Service Management (ITSM solution for tracking tickets against agreed Service Level Agreements (SLAs). • Backups of the dat

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