Live tender

How to win: Branch Hub ServiceNow

A services contract from Post Office Limited, worth £4,000,000. Below: what it involves and how to write a winning bid for it.

Buyer

Post Office Limited

Value

£4,000,000

About this contract

The future supplier will be required to provide ServiceNow-certified professionals across key roles, including solution architecture, development, testing, business analysis, and Scrum Master responsibilities. These resources will operate within a dedicated squad aligned to DevOps principles, supporting the CSM platform through incident, problem, and change management, as well as platform maintenance and the agile delivery of business demand.

How to win contracts like this

✓Answer against the marking scheme, not the question text — Post Office Limited scores each response, so map your evidence to the published criteria and weightings.
✓At £4,000,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
✓Start early: deadlines are tight and a strong bid takes iteration.

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