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National Grid is looking to engage with businesses who provide Audio Visual and Video Conferencing Services. This QUDM will cover end-to-end Audio Visual services, including but not limited to the following: 1. Design & Consultancy • AV and Video Conferencing (VC) strategy and advisory services • High-Level and Low-Level Design (HLD/LLD) • Design assurance and governance 2. Supply of Equipment and Software • Provision of AV hardware, peripherals, and associated components • Video conferencing (e.g. Microsoft Teams Rooms) equipment • Displays, video walls, digital signage, and control systems • AV software, licences, and subscriptions where required 3. Integration, Installation & Commissioning • End-to-end AV system integration • Site surveys, build, and physical installation • Configuration, programming, and system integration • Testing, commissioning, and user acceptance • Handover including documentation, training, and asset registers 4. Warranty • Manufacturer warranty provision and management • Extended warranty options 5. Support & Maintenance • Reactive support (on-site and remote) • Monitoring and performance optimisation • SLAs covering response and resolution times Plea
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