How to win: All Age Carers Support Service CRN/2026/57

About this contract

Stoke-on-Trent City Council is undertaking a procurement exercise for a Carers Support Service. This new service contract will start on the 1st April 2027. This service will improve carer's lives and deliver support to meet the outcomes in Stoke-on-Trent City Councils Carers Strategy: Stoke on Trent All Age Carers Strategy 10.2% of Stoke-on-Trent residents reported providing unpaid care to a family member or friend (Census 2021). With a population of 258,400 this means that approximately 26,000 people in Stoke-on-Trent are providing unpaid care, however it is anticipated numbers are significantly higher due to those carers who may not realise they are a carer. The provider will be expected to have excellent understanding of Stoke's partnerships, statutory and voluntary and community sectors, communities, and will build strong working relationships that will help provide wider support across Stoke. The service must be visible, proactive and be a lead Carers Partnership Board member, working closely with the Partnership in driving the service and strategy outcomes forward. The provider will be visible at key forums, events, and meetings to promote the service and take away learnings

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — Stoke on Trent City Council scores each response, so map your evidence to the published criteria and weightings.
• ✓At £1,389,490, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: deadlines are tight and a strong bid takes iteration.

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