Who won: Workforce Management Software

About this contract

WFM gives Orbit's Customer Care Team a proven workforce management platform for forecasting, scheduling, adherence management, reporting and employee self-service. Renewing the platform will maintain service continuity, preserve access to enhancements and support. We've identified that the Framework Network Services 3 RM6116 Lot 4c: Contact Centre Solutions as the best value for money to direct award for the solution.

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• ✓Answer against the marking scheme, not the question text — ORBIT GROUP LIMITED scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for goods work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar goods contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but ORBIT GROUP LIMITED retenders on a cycle. Get matched the day the next one lands and start your draft early.

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