Who won: Workday AMS Partner

About this contract

The selected provider will support Workday HR, Finance, Payroll and associated SKUs. The contract will be for an initial period of two years, with the option to extend for two further periods of 12 months. The AMS provider will be responsible for the following services: - Offer scalable support capacity to handle spikes in incident and service request volume, if they are deemed outside of internal Team's knowledge or capacity. - Business Process and Configuration Support: Assistance with business process configurations and minor adjustments. - Master Data and Organisational Maintenance: Support for maintaining master data and organisational structures. - Reporting Support and Enhancements: Development and enhancement of reports as required. - Integration Support and Enhancements: Assistance with integration-related issues , implementations and enhancements. - Conversion and Data Loads: Support for data conversion and loading activities. - Project Activities: Participation in project activities such as new module implementations, expanding functional areas, annual events, new integrations, and M&A activities. - Release Management Support: Assistance with managing Workda

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• ✓Answer against the marking scheme, not the question text — Financial Ombudsman Service scores each response, so map your evidence to the published criteria and weightings.
• ✓At £251,680, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
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