Who won: Wilson's School ICT Managed Service

About this contract

This procurement includes (but may not be limited to) the items listed below: A core managed service, management of all ICT against an agreed SLA A Service Desk, available 52 weeks a year including out of hours access and emergency support Local staffing which suppliers deem necessary to deliver the service and meet the SLA requirements Strategic advice and direction to the School's leaders regarding ICT policy, procedures and best practice Responsibility for design, specification, installation, and management of all ICT infrastructure Supply of goods and services based on an agreed Best Value approach Management of 3rd parties where relevant to the ICT support Relevant monitoring, management, patching Regular performance reporting Access to the highest quality digital training materials to support in-house delivery Advice on the impact of policy updates on the ICT solution and support There is an expectation that the provider will support and/or drive innovation, particularly around AI and environmental sustainability. Maintain technical documentation Maintain operational documentation, for example inventory management and risk registers Collective partnership targets aligned to t

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• ✓Answer against the marking scheme, not the question text — WILSON'S SCHOOL scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for services work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but WILSON'S SCHOOL retenders on a cycle. Get matched the day the next one lands and start your draft early.

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