How to win: W230298 Patient Experience Portal (PEP)

About this contract

Airedale NHS Foundation Trust (AFT) and Bradford Teaching Hospitals NHS Foundation Trust (BTH), together, the Contracting Authorities (hereafter the CAs) are issuing a joint invitation to tender ("ITT") in connection with a competitive procurement of a experience portal (PEP) and hybrid mail solution. The CAs intend to procure a joint solution, led by BTH, but maintain individual instances for each individual CA of both the PEP and hybrid mail. The CAs will also have separate contract managers. BTH’s current electronic patient record (EPR) is run by Oracle Corporation UK Ltd (formerly known as Cerner, hereafter referred to as Oracle), and it is anticipated AFT will join on the same domain in October 2026. Any solution being proposed must be able to natively integrate with our EPR by 1st March 2027. The CAs are looking for partners to help drive a digital transformation in outpatient pathways. There is an expectation that the successful supplier(s) will provide ongoing support and in-line continual service improvement. The successful supplier(s) will be expected to lead and programme manage the entirety of the implementation, including process mapping, analysis, integration, optimis

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — Bradford Teaching Hospitals NHS Foundation Trust scores each response, so map your evidence to the published criteria and weightings.
• ✓At £4,333,333.33, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: it closes 21 August 2026 and a strong bid takes iteration.

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