How to win: VOX NOVA Fixed Voice OFFICIAL (FVO) & Enterprise Voice (EV)

About this contract

1. Purpose The Authority Enterprise OFFICIAL voice system is ageing and requires modernisation. The future end state is a hybrid solution that fuses on-premises calling capability with the flexibility of a cloud-native call management service. This procurement is for the design, build, migration, and operation of the end state architecture whilst ensuring the users maintain capability throughout the process. This encompasses design and delivery of a cloud native call management core (Software as a Solution (SaaS) or UK zoned public cloud), migration of existing gateways and SIP native Private Automatic Branch Exchange (PABX), modernisation and Session Initiation Protocol (SIP) enablement or replacement of legacy, non SIP PABX, through life support for legacy PABX estate until migration, resilient public telephony breakout and partner connectivity, local survivability for specific sites, a field engineering competence to ensure compliance with Authority processes and service management. The existing PABX estate is mostly analogue lines with a small amount of digital and Voice Over Internet Protocol (VoIP) ; it is not envisaged that this will change due to the cost and complexity

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — Defence Digital scores each response, so map your evidence to the published criteria and weightings.
• ✓At £55,000,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: deadlines are tight and a strong bid takes iteration.

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