Who won: Video Managed Service

About this contract

Provision of a video content creation service to develop short explainer and training videos that support customer engagement, employee onboarding, process adoption, complaints handling, and contact centre efficiency. Videos will be accessible across multiple digital channels and designed to improve understanding, self-service, and user experience while reflecting the MaPS brand and tone of voice.

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• ✓Answer against the marking scheme, not the question text — MONEY AND PENSIONS SERVICE scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for services work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but MONEY AND PENSIONS SERVICE retenders on a cycle. Get matched the day the next one lands and start your draft early.

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