Who won: User research, usability and journey testing

About this contract

NS&I requires the procurement of the user research tool to support internal user research, usability testing and evidence-based service improvement. The platform will enable NS&I to conduct unmoderated research with customers and consumers (non-customers), helping teams evaluate digital services, customer journeys and content.

Who won contracts like this

• ✓Answer against the marking scheme, not the question text — NS&I scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for public sector work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar public sector contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but NS&I retenders on a cycle. Get matched the day the next one lands and start your draft early.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

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