Who won: Unified Communications Contract 2026

About this contract

*This is for information only, as the contract has been awarded*. West Kent Housing Association is seeking a Supply Partner for the provision of a new Unified Communications solution (integrating Microsoft Teams with a new contact centre) for an initial 3-year term. We intend to award the contract via the Crown Commercial Services G-Cloud Framework 14, to enable us to select the Supply Partner who best meets our requirements. The process will entail submitting an initial Statement of Work and Cost Model in response to our Requirements Guidance (attached), followed by a demonstration of the Supplier's product to the client team.

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• ✓Answer against the marking scheme, not the question text — WEST KENT HOUSING ASSOCIATION scores each response, so map your evidence to the published criteria and weightings.
• ✓At £203,979.6, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but WEST KENT HOUSING ASSOCIATION retenders on a cycle. Get matched the day the next one lands and start your draft early.

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