How to win: Transactions at Counter Services - Preliminary Market Engagement Notice

About this contract

Scope – Procurement Description: DVLA maintains the records of over 50 million drivers and about 47 million vehicles in the UK. We collect an estimated £8 billion a year in vehicle tax and process over 77 million transactions a year. Most transactions are digital, but we also offer an in-person channel for our customers who want or need it. DVLA plans to re-procure the supply of in-person services to DVLA's customers on our behalf, which would include the ability for DVLA customers to transact in-person, with widespread coverage across England, Wales, Scotland & Northern Ireland and with wide-ranging opening hours to cater for a diverse range of customers. The services could involve one or more third party suppliers being able to: • Enable customers to carry out, in-person, a variety of DVLA transactions (including vehicle tax). • Enable access to DVLA application forms. • Accept a variety of payment methods. • Complete transactional & payment reconciliation, and report routinely on transactional and financial data. • Verify customer identity, including physical documentation checking. • Exchange data securely with DVLA's systems to support customer transactions. • Return customer

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — Driver and Vehicle Licensing Agency scores each response, so map your evidence to the published criteria and weightings.
• ✓At £86,870,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: it closes 22 October 2026 and a strong bid takes iteration.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

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