How to win: TPT519 - Asset Management / Maintenance of Station Information & Security Systems (SISS)

About this contract

TransPennine Trains Limited (TPT) is seeking to procure a supplier for the provision of Station Information & Security Systems (SISS) maintenance and asset management services across its station network. The contract will cover approximately 3,800 assets across 19 stations, including Customer Information Systems, CCTV, public address systems, passenger help points and associated telecommunications, network infrastructure and supporting equipment forming the SISS estate. The scope includes delivery of planned preventative maintenance and reactive maintenance services to ensure asset availability and performance in line with defined service levels, together with operation of a service management and helpdesk function and maintenance of an accurate asset management system. The supplier will be required to undertake asset verification in the first year and provide ongoing asset management, reporting and performance management thereafter. The services will be delivered across a range of operational railway environments, requiring the ability to prioritise faults based on operational impact and undertake works safely within a live railway environment. The supplier will also support asset

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — TransPennine Trains Ltd scores each response, so map your evidence to the published criteria and weightings.
• ✓At £750,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: deadlines are tight and a strong bid takes iteration.

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