Who won: Tiger on Demand Call Centre Services

About this contract

Contract with a supplier who will be responsible for managing a call centre for a one-year period starting 1st September 2026 in accordance with the requirements set out in the Services Agreement. The supplier will be directly responsible for delivering against the service requirements which will include providing, operating, monitoring, and maintaining the following service aspects in accordance with standards in this document, with sign off from the CPCA: ● Call centre functions. ● Training operational staff to use the system for delivering DRT bus services. ● Any other relevant functions.

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• ✓Answer against the marking scheme, not the question text — Cambridgeshire and Peterborough Combined Authority scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for services work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
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