How to win: The Servicing, Maintenance & Repair of Passenger Lifts

About this contract

The London Borough of Hillingdon wishes to appoint an experienced service provider for the servicing and maintenance of Passenger Lifts and LOLER inspections ensuring compliance with all relevant industry, manufacturers and safety standards. The contract is to include Hillingdon Council's housing stock of circa 116 assets covering General Needs Housing, Sheltered Housing, Supported Housing and Corporate sites. The contractor will provide a planned servicing regime and reactive maintenance for repair and replacement as well as to undertake small works projects up to an approved threshold value for the asset types as stipulated. Summey of Services provided; Planned and preventative maintenance Responsive maintenance Minor Repairs and component replacements Major Repairs and component replacements SAFed supplementary inspections/testing Where works are not covered by the agreed rates within pricing schedule, The Contractor shall price on an open book pricing basis, providing a transparent cost breakdown including labour, materials, plant, subcontractors, overheads, and profit. Cost records shall be available for audit upon request. There is no guarantee that additional works will be

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — London Borough of Hillingdon scores each response, so map your evidence to the published criteria and weightings.
• ✓At £2,520,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: it closes 8 June 2026 and a strong bid takes iteration.

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