How to win: The MILL Academy - ICT Managed Service

About this contract

The MILL Academy is currently out to tender for the provision of a full daily ICT Managed service. The Contractor will be responsible for the provision of a full Trust ICT service for the pupils and staff at their three (3) school sites. The Trust requires a Contractor to undertake the ICT Managed Service in accordance with good practice so as to provide a high service standard throughout the Trust for the benefit of school staff and pupils, the local community and any visitors to the sites. There are currently three (3) schools within the Trust in various locations. The schools currently receive onsite technical support from two (2) members of staff. There are over 1200 pupils on roll across all sites for the academic year 2026/27. TUPE is expected to apply to one (1) of the two (2) staff, details of which can be found in the tender documentation. There is one (1) employee in the ICT team that is a member of the Local Government Pension Scheme and all details are in the tender documentation. The Trust is inviting suppliers to tender for the supply of management and support for its entire ICT infrastructure. Only suppliers who are able to manage the complete cycle

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — THE MILL ACADEMY scores each response, so map your evidence to the published criteria and weightings.
• ✓At £425,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: deadlines are tight and a strong bid takes iteration.

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