Who won: Tender for the Provision of Customer Contact Centre Managed Service

About this contract

Tender is being conducted for the provision of a customer contact centre-managed service for Train Operating Companies (TOCs) Chiltern and Grand Central. This will include providing agents to assist our customers with telesales, web support, passenger assistance, NRE transfer, emails, and refunds. (Retail or Transport experience is required).

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• ✓Answer against the marking scheme, not the question text — ARRIVA UK TRAINS LIMITED scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for services work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but ARRIVA UK TRAINS LIMITED retenders on a cycle. Get matched the day the next one lands and start your draft early.

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