Who won: Telephony Solutions

About this contract

This Call-Off Contract will provide a fully managed, cloud-based telephony and communications platform, delivering voice services, unified communications, contact centre functionality, reporting, and administration tools through a single integrated solution. The contract includes software licences and will support the retention and transfer of telephone numbers. The Supplier will also provide service management, maintenance, support, and access to a self-service administration portal to allow it to manage users, call flows, routing, and configuration settings.

Who won contracts like this

• ✓Answer against the marking scheme, not the question text — Ofgem scores each response, so map your evidence to the published criteria and weightings.
• ✓At £940,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Ofgem retenders on a cycle. Get matched the day the next one lands and start your draft early.

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