Who won: Telephony services

About this contract

Norfolk County Council was seeking a telephony provider to deliver Microsoft Teams Direct Routing (or equivalent) connectivity across two tenants, including SIP trunking, DDI number porting and management, and support for non-geographic numbers and number delivery into our existing contact centre platform. This will include advanced call management and routing via a secure customer portal, including management of non-geographic and DDI ranges, along with Teams analytics and compliance recording capabilities. Additionally, the service will include administration and provisioning tools for Teams users and DDI numbers.

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• ✓Answer against the marking scheme, not the question text — NORFOLK COUNTY COUNCIL scores each response, so map your evidence to the published criteria and weightings.
• ✓At £255,603.92, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but NORFOLK COUNTY COUNCIL retenders on a cycle. Get matched the day the next one lands and start your draft early.

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