How to win: T117 Digital Services Platform Support Maintenance and Enhancement

About this contract

The Contract scope covers: 1 Business-as-usual support and maintenance for the live Digital Services platform 2 An initial defined enhancement phase (Digital Version 2) 3 The potential for further governance-approved enhancements over the contract term. Support and Maintenance Services The Contract includes the provision of support and maintenance services for the Digital Services platform across the contract term. This includes application support for customer facing and staff facing services, incident, problem, and defect management, ongoing maintenance of platform components and integrations, routine release support, minor service requests necessary to keep the platform safe, stable and effective in operation and knowledge retention appropriate to a live business-critical environment. NI Water’s operational teams perform first-line support, identifying and triaging incoming incidents, supported by established monitoring and documented runbooks. Suppliers should understand that support and maintenance activity will need to operate within NI Water’s established service management processes and involve collaboration with NI Water teams through diagnosis, resolution and controlled

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — Northern Ireland Water Ltd scores each response, so map your evidence to the published criteria and weightings.
• ✓At £8,000,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: it closes 19 June 2026 and a strong bid takes iteration.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

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