Who won: SYP & HP Netcall

About this contract

This is a telephony platform that is a critical service to a number of key business areas within Humberside and South Yorkshire Police. The contract is for supplier led support and maintenance services for the Netcall environment, within both Forces, for 3 years. Functionality includes: - Interactive Voice Recognition - Switchboard functionality - QueueBuster call back system - Automatic Call Distribution functionality - Desk phone Voicemail The effective operational date is 01/04/2026 where the supplier's services commences, and the planned execution date of the contract is 06/07/2026.

Who won contracts like this

• ✓Answer against the marking scheme, not the question text — South Yorkshire Mayoral Combined Authority scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for services work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but South Yorkshire Mayoral Combined Authority retenders on a cycle. Get matched the day the next one lands and start your draft early.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

Related resources

Similar contracts