Who won: Supply and Maintenance Contract for Corporate CRM

About this contract

THIS NOTICE IS ON BEHALF OF CHICHESTER DISTRICT COUNCIL. This contract has been awarded to a single supplier by way of a Direct Award under the KCS Procurement Services Framework Agreement Y23065 - Software Products and Associated Services. The contract is for the continued provision of the Verint Engagement Management Professional Local Government Platform, a cloud-based Customer Relationship Management (CRM) solution, including software licences, support, maintenance and associated services. The contract supports the Council's customer services operations through the management of customer enquiries, interactions, case management, knowledge management, reporting and associated CRM functionality.

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• ✓Answer against the marking scheme, not the question text — HAMPSHIRE COUNTY COUNCIL scores each response, so map your evidence to the published criteria and weightings.
• ✓At £154,350, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but HAMPSHIRE COUNTY COUNCIL retenders on a cycle. Get matched the day the next one lands and start your draft early.

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