Who won: Storm Cloud Contact Centre

About this contract

Provision of a Cloud based 2 way Omni-Channel Contact Centre solution, Artificial Intelligence and capability to integrate with third party systems via Rest APIs.

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• ✓Answer against the marking scheme, not the question text — Sheffield City Council scores each response, so map your evidence to the published criteria and weightings.
• ✓At £3,087,966, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Sheffield City Council retenders on a cycle. Get matched the day the next one lands and start your draft early.

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