Who won: Social Media Management Software

About this contract

The scope of the contract includes the single-view management of the NHSBSA's social media accounts (Facebook, Twitter etc.) for customer engagement and marketing. The software will actively monitor relevant online conversations and provide insight from reporting and analytics. The contract is used by the Communications and Marketing Team, Contact Centre Services Team, and Pensions. The costs are split between the 3 areas depending on users required.

Who won contracts like this

• ✓Answer against the marking scheme, not the question text — NHS Business Services Authority scores each response, so map your evidence to the published criteria and weightings.
• ✓At £181,907.01, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but NHS Business Services Authority retenders on a cycle. Get matched the day the next one lands and start your draft early.

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