Who won: Single Service Centre

About this contract

The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge and incident response service that are currently ongoing or arise in the future. RM6295 Outsourced Services lot 1 (Citizen Experience) was utilised.

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• ✓Answer against the marking scheme, not the question text — Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for services work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency retenders on a cycle. Get matched the day the next one lands and start your draft early.

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