Who won: ServiceNow Unity Integrations

About this contract

HM Revenue & Customs (HMRC) has awarded a contract for the design, build and implementation readiness of ServiceNow-based case management and knowledge management capabilities for the Unity Programme. The services include discovery and design activities, ServiceNow portal development, HR, Finance and Procurement case management configuration, platform integrations with SAP and ServiceNow environments, identity and access management capabilities, testing, knowledge transfer and transition support.

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• ✓Answer against the marking scheme, not the question text — H M REVENUE & CUSTOMS scores each response, so map your evidence to the published criteria and weightings.
• ✓At £1,417,804, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but H M REVENUE & CUSTOMS retenders on a cycle. Get matched the day the next one lands and start your draft early.

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