Who won: Service Management Maturity

About this contract

National Highways has appointed a Service Management Maturity (SMM) partner to enhance, integrate and develop its core service management capabilities across IT and OT. The partnership will strengthen existing services, expand to a comprehensive end-to-end service management capability, and support the delivery of improved services to customers while building internal capability for a more advanced and sustainable service management offering.

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• ✓Answer against the marking scheme, not the question text — National Highways Limited scores each response, so map your evidence to the published criteria and weightings.
• ✓At £35,950,563.89, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but National Highways Limited retenders on a cycle. Get matched the day the next one lands and start your draft early.

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