How to win: Service Management L2 (Manned) Helpdesk

A services contract from NS&I. Below: what it involves and how to write a winning bid for it.

Buyer

NS&I

About this contract

Provision of a centralised helpdesk for NS&I and Supplier Staff. Level 2 i.e. manned.

How to win contracts like this

✓Answer against the marking scheme, not the question text — NS&I scores each response, so map your evidence to the published criteria and weightings.
✓Lead with evidenced capability and social value — for services work these usually outweigh price.
✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
✓Start early: deadlines are tight and a strong bid takes iteration.

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Related resources

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