Who won: Service Central (ServiceNow)

About this contract

The provision of ServiceNow licensing and associated services across HMRC's entire technical estate.

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• ✓Answer against the marking scheme, not the question text — H M REVENUE & CUSTOMS scores each response, so map your evidence to the published criteria and weightings.
• ✓At £85,875,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but H M REVENUE & CUSTOMS retenders on a cycle. Get matched the day the next one lands and start your draft early.

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