How to win: Revenue Collection and Benefits Administration Services

About this contract

The Authority is seeking a suitably qualified and experienced Service Supplier to deliver high quality, compliant and customer focused Revenue Collection and Benefits Administration Services from 1 October 2027. The contract will include: • Fully managed Revenue Collection Service including Council Tax and Business Rates Collection • Fully managed Benefits Administration Service including Housing Benefits, Council Tax Support and Discretionary schemes • Fully managed Free School Meals administration • Customer services for Council Tax, Business Rates, Housing Benefits, Council Tax Support, Discretionary Schemes and Free School Meals • Provision of the IT systems used: Business Rates system, and Council Tax and Benefits system, and any other systems, not provided or managed by the Council, necessary to meet requirements for service delivery • Provision of system management for the Business Rates system, and Council Tax and Benefits system, and any other systems, not provided or managed by the Council, necessary to meet the requirements for service delivery • Mobilisation of the service and system implementation • Ongoing service improvement, cost savings and benchmarking • Exit and

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — London Borough of Hounslow scores each response, so map your evidence to the published criteria and weightings.
• ✓At £40,000,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: it closes 27 July 2026 and a strong bid takes iteration.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

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