Who won: Resident Experience - Enabling Services Programme Consultancy Services Agreement

About this contract

Southend-on-Sea City Council is seeking consultancy support to take the Resident Experience and Enabling Services programmes from high-level opportunity identification into a fully developed, validated and investment-ready detailed business case, alongside support for the design and pilot of the integrated call-centre / corporate resolution centre model and linked priority projects. The Council has completed significant discovery and outline design activity, including Activity Analysis and Outline Business Case development. The next phase now requires a delivery partner able to build from this established evidence base, align to the baseline data and assumptions that have informed the case to date, and add value through constructive challenge (particularly on programme design and implementation approach) to convert identified opportunities into: • detailed and evidence-based operating model proposals • validated savings cases • implementation-ready designs • pilot delivery support • a clear and defensible route to cashable savings in directorate budgets The Council expects the successful consultant to work at sufficient depth to ensure that all proposed savings are directly linked

Who won contracts like this

• ✓Answer against the marking scheme, not the question text — Southend-on-Sea City Council scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for services work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Southend-on-Sea City Council retenders on a cycle. Get matched the day the next one lands and start your draft early.

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