Who won: Railcard Printing and Fulfilment Services

About this contract

Rail Delivery Group (RDG) intends to directly award an interim contract for the provision of staff railcard printing, personalisation, fulfilment and distribution services. The contract will cover the production and distribution of physical staff railcards and associated materials for eligible employees, retired employees and their family members. Services will include new cards, annual renewals and replacements, together with accompanying letters, inserts and envelopes. The supplier will be responsible for secure data handling, card production and quality assurance, stock management and timely dispatch, including managing peak renewal periods and consolidating household mailings where required. This interim arrangement is intended to maintain continuity of essential services while RDG prepares to undertake a competitive procurement exercise, which is currently anticipated to be published in January 2027. The direct award will provide continuity during the intervening period, pending the completion of the planned procurement and transition to the resulting contractual arrangements.

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