Who won: R6115B: ITSM Tooling

About this contract

This is to procure a secure, modern IT Service Management (ITSM) Software as a Service (SaaS) solution to support service desk operations, governance, reporting, and continual improvement.

Who won contracts like this

• ✓Answer against the marking scheme, not the question text — Tower Hamlets scores each response, so map your evidence to the published criteria and weightings.
• ✓At £171,520, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Tower Hamlets retenders on a cycle. Get matched the day the next one lands and start your draft early.

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