Who won: QQ25/019 Provision of an Out of Hours Repairs Call Centre

About this contract

Tamworth Borough Council requires a qualified and experienced contractor to provide an Out-of-Hours (OHH) housing repairs call handling service, capable of safely triaging emergency and hazard-related repairs, including cases falling under Awaab’s Law. The OOH service is a critical safety function, providing essential support to residents outside of standard working hours.

Who won contracts like this

• ✓Answer against the marking scheme, not the question text — Tamworth Borough Council scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for public sector work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar public sector contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Tamworth Borough Council retenders on a cycle. Get matched the day the next one lands and start your draft early.

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