Who won: Qmatic Queue Management and Customer Journey Software

About this contract

For the provision of Qmatic Queue Management and Customer Journey Software. Qmatic is a business-critical system that underpins the delivery of face-to-face customer services. It enables the council to safely and efficiently manage customer demand across reception and service centres, ensuring residents are served fairly and in a structured manner

Who won contracts like this

• ✓Answer against the marking scheme, not the question text — London Borough of Haringey scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for services work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but London Borough of Haringey retenders on a cycle. Get matched the day the next one lands and start your draft early.

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