Awarded contract

Who won: Provision on Tenant Satisfaction Measures (TSM)

A services contract from Together Housing Association Limited. Below: what it involves and how to write a winning bid for it.

Buyer

Together Housing Association Limited

Published

6 July 2026

About this contract

Together Housing Association (THA) require the services of an Agency Partner to assist us in the administration and running of our Tenant Satisfaction Measures Survey (TSMs), as to be compliant with the conditions set out by the Housing Regulator. This will involve the collection, analysis and presentation of customer satisfaction data as set out by the Regulator of Social Housing. Details are set out publicly by the Regulator for Social Housing (RSH) at www.gov.uk/rsh. The communication and customer experience team are procuring Tenant satisfaction Surveys via an Open Tender under the Procurement Act 2023. Together Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of Two (2) years with the option to extend for two twelve (12) month periods to be exercised at the sole discretion of Together Housing subject to the terms of the Contract being met. The maximum contract duration is therefore four (4) years from the 1st July 2026 to 30th June 2030. The Purpose of the agreement is to align the needs of THA with Regulator requirements and for a Third-Party Agency to be appointed to conduct fieldwork, analysis and results inter

Who won contracts like this

✓Answer against the marking scheme, not the question text — Together Housing Association Limited scores each response, so map your evidence to the published criteria and weightings.
✓Lead with evidenced capability and social value — for services work these usually outweigh price.
✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
✓This one's been awarded — but Together Housing Association Limited retenders on a cycle. Get matched the day the next one lands and start your draft early.

Draft a winning bid for this — with AI

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

Start free →

Related resources

AI bid writing software →How to win government contracts →How to write a winning bid →

Similar contracts

Provision of Concierge Security ServicesTogether Housing Association Limited · awarded Installation of Ground Source Heat Pump at RidgefootTogether Housing Association Limited · awarded Provision of Employers Agent Services for Pendleton Phases 2 and 4Together Housing Association Limited · awarded Provision of Fuel Card SolutionTogether Housing Association Limited Framework for Employers Agent & Associated ServicesTogether Housing Association Limited · awarded Provision of Concierge Security ServicesTogether Housing Association Limited · awarded