How to win: Provision of Servicing and Maintenance of Chiller (HVAC) and AC units to Kingston University

About this contract

The services required consist of the following deliverables, to be covered under a formal Service Level Agreement: Planned Preventative Maintenance (PPM) – routine servicing, inspecting and testing to an agreed schedule, according to statutory obligations, British Standards, risk assessments and manufacturer’s recommendations. Reactive Maintenance – a call-out service with on-site response in accordance with set priorities, including emergency out-of-hours provision, to investigate faults and issues, make safe or ‘de-risk’ and repair. Planned Maintenance and Minor Works – planned repair and remediation identified from PPM and reactive attendance, or upgrade, modification, installation and other assistance on request from the University. Asset and Condition Appraisal – annual verification and condition review of systems within contract scope, making recommendations regarding life cycle renewal and planned maintenance priorities.

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — Kingston University Higher Education Corporation scores each response, so map your evidence to the published criteria and weightings.
• ✓At £500,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: it closes 21 October 2026 and a strong bid takes iteration.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

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