Who won: Provision of Salesforce Customer Relationship Management system

About this contract

The Greater Manchester Combined Authority (GMCA) requires a supplier to provide ongoing support, reconfiguration and development services for its existing Salesforce Customer Relationship Management (CRM) system which uses the Salesforce platform. The Salesforce platform is a tool that underpins GMCA's employer engagement activity and processes across GMCA's Education, Work and Skills directorate. The system supports relationship management, case management, service delivery tracking and performance reporting aligned to Greater Manchester Strategy priorities.

Who won contracts like this

• ✓Answer against the marking scheme, not the question text — Greater Manchester Combined Authority scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for public sector work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar public sector contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Greater Manchester Combined Authority retenders on a cycle. Get matched the day the next one lands and start your draft early.

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