Who won: Provision of Payment Gateway Services

About this contract

Awarded Contract: Provision of Payment Gateway Services PS/20/48. This service will be used for DVLA's online and telephony channels for services including, but not limited to, Electronic Vehicle Licensing, Personalised Registrations, Driving Licence applications and Penalty Payments. DVLA services total circa 28 million payment transactions per year currently. This is expected to increase in the future as new digital services are introduced and digital uptake increases. DVLA are keen to ensure that new payment methods and technologies are explored and used where these are of benefit to customers throughout the life of the contract, including but not limited to support for digital wallet transactions including mobile transactions (e.g. Apple Pay, Android Pay and open banking transactions). ***Contract contains 2 x 1 years extension options which were enacted 18/12/2024, the contract end date has been changed to 31/05/2027.***

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• ✓Answer against the marking scheme, not the question text — DVLA - Driver & Vehicle Licensing Agency scores each response, so map your evidence to the published criteria and weightings.
• ✓At £3,100,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
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