Who won: Provision of Govmetrix CX customer feedback and citizen experience improvement platform

About this contract

To award a contract to ROL Solutions Ltd t/a GovMetric CX for the provision of Govmetrix CX customer feedback and citizen experience improvement platform via the CCS GCloud 14 framework for a period of 3 years with one option to extend for a further 12 months subject to performance and need. Contract to commence 1st July 2026 to expire 30th June 2029. Contract value £53,997.00 (excluding extension option).

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• ✓Answer against the marking scheme, not the question text — Hull City Council scores each response, so map your evidence to the published criteria and weightings.
• ✓At £53,997, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Hull City Council retenders on a cycle. Get matched the day the next one lands and start your draft early.

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